{"id":3576,"date":"2019-12-10T13:11:48","date_gmt":"2019-12-10T04:11:48","guid":{"rendered":"https:\/\/blog.eatigo.com\/merchant\/?p=3576"},"modified":"2019-12-11T12:21:38","modified_gmt":"2019-12-11T03:21:38","slug":"merchant-spotlight-folks-collective-singapore","status":"publish","type":"post","link":"https:\/\/blog.eatigo.com\/merchant\/merchant-spotlight-folks-collective-singapore\/","title":{"rendered":"Merchant Spotlight &#8211; Folks Collective Singapore"},"content":{"rendered":"<p>The folks from Folks Collective take some time out to answer some questions about how eatigo has helped them find a wider clientele for their successful restaurants in Singapore.<\/p>\n<p>&nbsp;<\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_77 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/blog.eatigo.com\/merchant\/merchant-spotlight-folks-collective-singapore\/#Whats_your_name_and_occupation\" >What\u2019s your name and occupation?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/blog.eatigo.com\/merchant\/merchant-spotlight-folks-collective-singapore\/#Whats_the_background_of_the_restaurant\" >What\u2019s the background of the restaurant?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/blog.eatigo.com\/merchant\/merchant-spotlight-folks-collective-singapore\/#When_was_it_founded\" >When was it founded?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/blog.eatigo.com\/merchant\/merchant-spotlight-folks-collective-singapore\/#What_cuisine_do_you_serve\" >What cuisine do you serve?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/blog.eatigo.com\/merchant\/merchant-spotlight-folks-collective-singapore\/#Give_us_a_few_words_that_best_describe_the_restaurant\" >Give us a few words that best describe the restaurant:<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/blog.eatigo.com\/merchant\/merchant-spotlight-folks-collective-singapore\/#When_did_you_join_eatigo\" >When did you join eatigo?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/blog.eatigo.com\/merchant\/merchant-spotlight-folks-collective-singapore\/#Could_you_tell_us_about_your_restaurant_when_did_it_open\" >Could you tell us about your restaurant, when did it open?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/blog.eatigo.com\/merchant\/merchant-spotlight-folks-collective-singapore\/#What_are_the_most_important_qualities_for_running_a_restaurant\" >What are the most important qualities for running a restaurant?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/blog.eatigo.com\/merchant\/merchant-spotlight-folks-collective-singapore\/#Whats_your_signature_dish\" >What\u2019s your signature dish?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/blog.eatigo.com\/merchant\/merchant-spotlight-folks-collective-singapore\/#Why_did_you_join_eatigo\" >Why did you join eatigo?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/blog.eatigo.com\/merchant\/merchant-spotlight-folks-collective-singapore\/#How_has_eatigo_helped_your_business_and_what_are_the_benefits\" >How has eatigo helped your business and what are the benefits?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-12\" href=\"https:\/\/blog.eatigo.com\/merchant\/merchant-spotlight-folks-collective-singapore\/#Did_eatigo_bring_you_any_new_customers\" >Did eatigo bring you any new customers?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-13\" href=\"https:\/\/blog.eatigo.com\/merchant\/merchant-spotlight-folks-collective-singapore\/#How_did_you_know_about_eatigo\" >How did you know about eatigo?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-14\" href=\"https:\/\/blog.eatigo.com\/merchant\/merchant-spotlight-folks-collective-singapore\/#Whats_the_main_issue_that_eatigo_is_currently_solving_for_you\" >What\u2019s the main issue that eatigo is currently solving for you?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-15\" href=\"https:\/\/blog.eatigo.com\/merchant\/merchant-spotlight-folks-collective-singapore\/#Did_you_benefit_from_yield_management\" >Did you benefit from yield management?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-16\" href=\"https:\/\/blog.eatigo.com\/merchant\/merchant-spotlight-folks-collective-singapore\/#Did_you_know_about_yield_management_before_talking_with_Eatigo\" >Did you know about yield management before talking with Eatigo?<\/a><\/li><\/ul><\/nav><\/div>\n<h4 style=\"text-align: left;\"><span class=\"ez-toc-section\" id=\"Whats_your_name_and_occupation\"><\/span>What\u2019s your name and occupation?<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p><span style=\"font-weight: 400;\">Ralph Monthienvichienchai, Operations Manager at\u00a0<\/span><span style=\"font-weight: 400;\">Folks Collective.<\/span><\/p>\n<h4><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-3588 size-medium\" src=\"https:\/\/eatigo-blog.s3.ap-southeast-1.amazonaws.com\/wp-content\/uploads\/sites\/21\/2019\/12\/10130330\/Folks-Collective-Interview-225x300.jpg\" alt=\"\" width=\"225\" height=\"300\" srcset=\"https:\/\/eatigo-blog.s3.ap-southeast-1.amazonaws.com\/wp-content\/uploads\/sites\/21\/2019\/12\/10130330\/Folks-Collective-Interview-225x300.jpg 225w, https:\/\/eatigo-blog.s3.ap-southeast-1.amazonaws.com\/wp-content\/uploads\/sites\/21\/2019\/12\/10130330\/Folks-Collective-Interview-768x1024.jpg 768w, https:\/\/eatigo-blog.s3.ap-southeast-1.amazonaws.com\/wp-content\/uploads\/sites\/21\/2019\/12\/10130330\/Folks-Collective-Interview-110x146.jpg 110w, https:\/\/eatigo-blog.s3.ap-southeast-1.amazonaws.com\/wp-content\/uploads\/sites\/21\/2019\/12\/10130330\/Folks-Collective-Interview-38x50.jpg 38w, https:\/\/eatigo-blog.s3.ap-southeast-1.amazonaws.com\/wp-content\/uploads\/sites\/21\/2019\/12\/10130330\/Folks-Collective-Interview-56x75.jpg 56w, https:\/\/eatigo-blog.s3.ap-southeast-1.amazonaws.com\/wp-content\/uploads\/sites\/21\/2019\/12\/10130330\/Folks-Collective-Interview.jpg 1875w\" sizes=\"auto, (max-width: 225px) 100vw, 225px\" \/><\/h4>\n<p>&nbsp;<\/p>\n<h4 style=\"text-align: left;\"><span class=\"ez-toc-section\" id=\"Whats_the_background_of_the_restaurant\"><\/span>What\u2019s the background of the restaurant?<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p><span style=\"font-weight: 400;\">The owners and chefs are from Bangkok<\/span><\/p>\n<p>&nbsp;<\/p>\n<h4 style=\"text-align: left;\"><span class=\"ez-toc-section\" id=\"When_was_it_founded\"><\/span>When was it founded?<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p><span style=\"font-weight: 400;\">The restaurant was founded in Sept 2003<\/span><\/p>\n<p>&nbsp;<\/p>\n<h4 style=\"text-align: left;\"><span class=\"ez-toc-section\" id=\"What_cuisine_do_you_serve\"><\/span>What cuisine do you serve?<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p><span style=\"font-weight: 400;\">Thai and bar\/pub food<\/span><\/p>\n<p>&nbsp;<\/p>\n<h4 style=\"text-align: left;\"><span class=\"ez-toc-section\" id=\"Give_us_a_few_words_that_best_describe_the_restaurant\"><\/span>Give us a few words that best describe the restaurant:<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p><span style=\"font-weight: 400;\">Vibrant, energetic, creative, value for money<\/span><\/p>\n<p>&nbsp;<\/p>\n<h4 style=\"text-align: left;\"><span class=\"ez-toc-section\" id=\"When_did_you_join_eatigo\"><\/span>When did you join eatigo?<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p><span style=\"font-weight: 400;\">31 Aug 2017:\u00a0<a href=\"https:\/\/eatigo.com\/sg\/singapore\/en\/r\/folks-collective-china-square-1597\">Folk Collective China Square<\/a><\/span><\/p>\n<p><span style=\"font-weight: 400;\">18 Nov 2016 :\u00a0<a href=\"https:\/\/eatigo.com\/sg\/singapore\/en\/r\/folks-collective-axa-2160\">Folks Collective AXA<\/a><\/span><\/p>\n<p>&nbsp;<\/p>\n<h4 style=\"text-align: left;\"><span class=\"ez-toc-section\" id=\"Could_you_tell_us_about_your_restaurant_when_did_it_open\"><\/span>Could you tell us about your restaurant, when did it open?<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p><span style=\"font-weight: 400;\">The restaurant opened in 2003, at Tanjong Pagar, in the Central Business District in Singapore.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h4 style=\"text-align: left;\"><span class=\"ez-toc-section\" id=\"What_are_the_most_important_qualities_for_running_a_restaurant\"><\/span>What are the most important qualities for running a restaurant?<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p><span style=\"font-weight: 400;\">Personally, I think resilience and a good work ethic are both essential, as there are so many early mornings and late nights. As an ops manager, it can be difficult to maintain an active social life, so you really need a passion to run a restaurant every day. However, the benefit of all that hard work is that it makes it even more rewarding to see th<\/span>e results.<\/p>\n<p>&nbsp;<\/p>\n<h4 style=\"text-align: left;\"><span class=\"ez-toc-section\" id=\"Whats_your_signature_dish\"><\/span>What\u2019s your signature dish?<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p><span style=\"font-weight: 400;\">Pad Thai \u2013 with a huge range of different options. One of our chefs was well-known for her Pad Thai and that formed the basis of our original and authentic Bangkok recipe.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<h4 style=\"text-align: left;\"><span class=\"ez-toc-section\" id=\"Why_did_you_join_eatigo\"><\/span>Why did you join eatigo?<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p><span style=\"font-weight: 400;\">As both restaurants are based in the Central Business District, they tend to struggle for footfall on the weekends. We wanted a platform that gave us more exposure and would help us fill our seats during those quieter periods.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<h4 style=\"text-align: left;\"><span class=\"ez-toc-section\" id=\"How_has_eatigo_helped_your_business_and_what_are_the_benefits\"><\/span>How has eatigo helped your business and what are the benefits?<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p><span style=\"font-weight: 400;\">Eatigo has made it much easier to attract customers on the weekends. It has helped us reach out to a new demographic, with families and couples now frequent visitors.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h4 style=\"text-align: left;\"><span class=\"ez-toc-section\" id=\"Did_eatigo_bring_you_any_new_customers\"><\/span>Did eatigo bring you any new customers?<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p><span style=\"font-weight: 400;\">Undoubtedly. Eatigo helped us appeal to customers we hadn\u2019t previously served, including different age groups, off-peak customers and the early dinner crowd.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<h4 style=\"text-align: left;\"><span class=\"ez-toc-section\" id=\"How_did_you_know_about_eatigo\"><\/span>How did you know about eatigo?<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p><span style=\"font-weight: 400;\">Through a colleague of mine, so word of mouth.\u00a0\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<h4 style=\"text-align: left;\"><span class=\"ez-toc-section\" id=\"Whats_the_main_issue_that_eatigo_is_currently_solving_for_you\"><\/span>What\u2019s the main issue that eatigo is currently solving for you?<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p><span style=\"font-weight: 400;\">The main issue we had was having a customer base predominantly made up of office workers who all worked similar hours. That meant we were very busy during lunchtimes and evenings in the week, but we could be quiet at other times of the day and on weekends. The benefit for us has been the ability to attract a new type of customer who wants to eat and drink at different times.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h4 style=\"text-align: left;\"><span class=\"ez-toc-section\" id=\"Did_you_benefit_from_yield_management\"><\/span>Did you benefit from yield management?<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p><span style=\"font-weight: 400;\">Yes. Our usual walk-ins were traditionally the drinking and after-dinner crowd. Eatigo has brought in more customers in the afternoons and early evenings, which has helped us manage our yields.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<h4 style=\"text-align: left;\"><span class=\"ez-toc-section\" id=\"Did_you_know_about_yield_management_before_talking_with_Eatigo\"><\/span>Did you know about yield management before talking with Eatigo?<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p><span style=\"font-weight: 400;\">It wasn\u2019t something I was particularly focused on before joining Eatigo. I had tried in-house promotions, but their reach had been limited.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">If you&#8217;d like to benefit from the same results Folks Collective have by implementing yield management though eatigo,\u00a0 you can<\/span> submit your interest via one of the forms below:<\/p>\n<p><a href=\"https:\/\/eatigo.com\/hk\/hong-kong\/en\/join-us\/\">eatigo Hong Kong<\/a><br \/>\n<a href=\"https:\/\/eatigo.com\/id\/jakarta\/en\/join-us\">eatigo\u00a0Jakarta <\/a><br \/>\n<a href=\"https:\/\/eatigo.com\/in\/bengaluru\/en\/join-us\">eatigo Bengalauru<\/a><br \/>\n<a href=\"https:\/\/eatigo.com\/in\/mumbai\/en\/join-us\">eatigo Mumbai<\/a><br \/>\n<a href=\"https:\/\/eatigo.com\/in\/pune\/en\/join-us\">eatigo Pune<\/a><br \/>\n<a href=\"https:\/\/eatigo.com\/my\/kuala-lumpur\/en\/join-us\">eatigo Kuala Lumpur<\/a><br \/>\n<a href=\"https:\/\/eatigo.com\/ph\/cebu\/en\/join-us\">eatigo Cebu<\/a><br \/>\n<a href=\"https:\/\/eatigo.com\/ph\/davao\/en\/join-us\">eatigo Davao<\/a><br \/>\n<a href=\"https:\/\/eatigo.com\/ph\/manila\/en\/join-us\">eatigo Manilla<\/a><br \/>\n<a href=\"https:\/\/eatigo.com\/sg\/singapore\/en\/join-us\">eatigo Singapore<\/a><br \/>\n<a href=\"https:\/\/eatigo.com\/th\/bangkok\/en\/join-us\">eatigo Bangkok<\/a><br \/>\n<a href=\"https:\/\/eatigo.com\/th\/chiang-mai\/en\/join-us\">eatigo Chiang Mai<\/a><br \/>\n<a href=\"https:\/\/eatigo.com\/th\/pattaya\/en\/join-us\">eatigo Pattaya<\/a><br \/>\n<a href=\"https:\/\/eatigo.com\/th\/phuket\/en\/join-us\">eatigo Phuket<\/a><\/p>\n<p><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>The folks from Folks Collective take some time out to answer some questions about how eatigo has helped them find a wider clientele for their successful restaurants in Singapore. &nbsp;<span class=\"excerpt-hellip\"> [\u2026]<\/span><\/p>\n","protected":false},"author":40,"featured_media":3601,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[32],"tags":[],"class_list":["post-3576","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-key-topics"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Merchant Spotlight - Folks Collective Singapore - eatigo Merchant Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.eatigo.com\/merchant\/merchant-spotlight-folks-collective-singapore\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Merchant Spotlight - Folks Collective Singapore - eatigo Merchant Blog\" \/>\n<meta property=\"og:description\" content=\"The folks from Folks Collective take some time out to answer some questions about how eatigo has helped them find a wider clientele for their successful restaurants in Singapore. &nbsp; 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