{"id":4279,"date":"2019-08-12T01:00:02","date_gmt":"2019-08-12T01:00:02","guid":{"rendered":"http:\/\/blog.eatigo.com\/singapore\/?p=4279"},"modified":"2019-08-13T04:14:33","modified_gmt":"2019-08-13T04:14:33","slug":"eatigo-user-policy-guide-dos-and-donts","status":"publish","type":"post","link":"https:\/\/blog.eatigo.com\/singapore\/eatigo-user-policy-guide-dos-and-donts\/","title":{"rendered":"Eatigo User Policy Guide: Dos and Don&#8217;ts"},"content":{"rendered":"<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_77 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/blog.eatigo.com\/singapore\/eatigo-user-policy-guide-dos-and-donts\/#You_Dont_Wanna_Be_THAT_Guy\" >You Don\u2019t Wanna Be THAT Guy<\/a><ul class='ez-toc-list-level-4' ><li class='ez-toc-heading-level-4'><ul class='ez-toc-list-level-4' ><li class='ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/blog.eatigo.com\/singapore\/eatigo-user-policy-guide-dos-and-donts\/#1_Combining_two_bookings_with_different_times\" >1. Combining two bookings with different times<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/blog.eatigo.com\/singapore\/eatigo-user-policy-guide-dos-and-donts\/#What_to_do_instead\" >What to do instead:<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/blog.eatigo.com\/singapore\/eatigo-user-policy-guide-dos-and-donts\/#2_Bookings_with_separate_discounts\" >2. Bookings with separate discounts<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/blog.eatigo.com\/singapore\/eatigo-user-policy-guide-dos-and-donts\/#What_to_do_instead-2\" >What to do instead:<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/blog.eatigo.com\/singapore\/eatigo-user-policy-guide-dos-and-donts\/#3_Over-ordering_for_takeaway\" >3. Over-ordering for takeaway<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/blog.eatigo.com\/singapore\/eatigo-user-policy-guide-dos-and-donts\/#What_to_do_instead-3\" >What to do instead:<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/blog.eatigo.com\/singapore\/eatigo-user-policy-guide-dos-and-donts\/#4_Incorrect_number_of_people_in_the_reservation_showing_up\" >4. Incorrect number of people in the reservation showing up<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/blog.eatigo.com\/singapore\/eatigo-user-policy-guide-dos-and-donts\/#What_to_do_instead-4\" >What to do instead:<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/blog.eatigo.com\/singapore\/eatigo-user-policy-guide-dos-and-donts\/#5_Users_giving_bad_reviews_when_restaurants_correct_them\" >5. Users giving bad reviews when restaurants correct them<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/blog.eatigo.com\/singapore\/eatigo-user-policy-guide-dos-and-donts\/#What_to_do_instead-5\" >What to do instead:<\/a><\/li><\/ul><\/li><\/ul><\/li><\/ul><\/nav><\/div>\n<h2 style=\"text-align: center\"><span class=\"ez-toc-section\" id=\"You_Dont_Wanna_Be_THAT_Guy\"><\/span><span style=\"color: #be1208\"><b>You Don\u2019t Wanna Be THAT Guy<\/b><\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400\">It makes us here at Eatigo happy knowing that there are plenty of happy diners enjoying our service. Because after all, who doesn\u2019t love a discount?\u00a0<\/span><span style=\"font-weight: 400\">We\u2019ve realised, however, that there are some who may not be aware of our user policy guides. That\u2019s okay though! This is just a friendly nudge on the do\u2019s and don\u2019ts that come with using Eatigo.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400\">Here are some common faux pas that we make. Follow this easy-to-understand guide and you\u2019ll have an enjoyable experience with Eatigo every time.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h4><span class=\"ez-toc-section\" id=\"1_Combining_two_bookings_with_different_times\"><\/span><span style=\"color: #be1e28\"><b>1. Combining two bookings with different times<\/b><\/span><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p><span style=\"font-weight: 400\">We love meals with friends! There\u2019s no better way to bond and catch up over a heartwarming spread.\u00a0<\/span><span style=\"font-weight: 400\">Unfortunately, Eatigo bookings cannot be combined. If you have separate bookings at 6pm and 7pm respectively, there is no guarantee you may be able to sit together. There is no harm in making a request, but it is at the restaurant\u2019s discretion to seat your group together.<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-4288\" src=\"http:\/\/eatigo-blog.s3.ap-southeast-1.amazonaws.com\/wp-content\/uploads\/sites\/7\/2019\/06\/14044553\/you-cant-sit-with-us.gif\" alt=\"\" width=\"480\" height=\"270\" \/><\/p>\n<h4><span class=\"ez-toc-section\" id=\"What_to_do_instead\"><\/span><b>What to do instead:<\/b><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p><span style=\"font-weight: 400\">Book only once you can confirm the total number of people in your reservation. Plan ahead of time to guarantee you get the timeslot you want!<\/span><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<h4><span class=\"ez-toc-section\" id=\"2_Bookings_with_separate_discounts\"><\/span><span style=\"color: #be1e28\"><b>2. Bookings with separate discounts<\/b><\/span><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p><span style=\"font-weight: 400\">50% slots are popular and they can be booked up really fast. There is limited capacity for each 50% slot, and this sometimes means not everyone in your group will get to enjoy the discount.\u00a0<\/span><span style=\"font-weight: 400\">Some diners try to game the system by making 2 bookings with different discounts. The group with the higher discount will then make orders for the other group.<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-4287\" src=\"http:\/\/eatigo-blog.s3.ap-southeast-1.amazonaws.com\/wp-content\/uploads\/sites\/7\/2019\/06\/14044418\/cheat-the-system.gif\" alt=\"\" width=\"480\" height=\"270\" \/><\/p>\n<h4><span class=\"ez-toc-section\" id=\"What_to_do_instead-2\"><\/span><b>What to do instead:<\/b><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p><span style=\"font-weight: 400\">This unfortunately goes against our user policy. Again, what you can do to avoid disappointment is plan ahead! This ensures all the members in your group will get to enjoy your desired discount at the desired timeslot.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h4><\/h4>\n<h4><span class=\"ez-toc-section\" id=\"3_Over-ordering_for_takeaway\"><\/span><span style=\"color: #be1e28\"><b>3. Over-ordering for takeaway<\/b><\/span><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p><span style=\"font-weight: 400\">A lot of us here at Eatigo have eyes bigger than our stomachs! There\u2019s so much we want to try and it\u2019s too late when we realise we can\u2019t finish it all.\u00a0<\/span><span style=\"font-weight: 400\">Restaurants understand this too and won\u2019t generally charge a fee for doing so. But do be aware of each restaurant\u2019s different policy towards leftover takeaways.<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-4289\" src=\"http:\/\/eatigo-blog.s3.ap-southeast-1.amazonaws.com\/wp-content\/uploads\/sites\/7\/2019\/06\/14044639\/OVEREATING.gif\" alt=\"\" width=\"500\" height=\"283\" \/><\/p>\n<h4><span class=\"ez-toc-section\" id=\"What_to_do_instead-3\"><\/span><b>What to do instead:<\/b><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p><span style=\"font-weight: 400\">There\u2019s no rush to Eatigo discounts! Order in small quantities at a time. If you\u2019re still hungry after, you\u2019re most welcome to order more!<\/span><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<h4><span class=\"ez-toc-section\" id=\"4_Incorrect_number_of_people_in_the_reservation_showing_up\"><\/span><span style=\"color: #be1e28\"><b>4. Incorrect number of people in the reservation showing up<\/b><\/span><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p><span style=\"font-weight: 400\">We get that plans change and sometimes, there can be late additions and drop-outs because of reasons like work. This is why users are able to edit their booking up to 1 minute before their reserved timeslot.\u00a0<\/span><span style=\"font-weight: 400\">Restaurants have the right to turn away any reservations with the incorrect number of people present. They will do their best to accommodate, but no promises.<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-4290\" src=\"http:\/\/eatigo-blog.s3.ap-southeast-1.amazonaws.com\/wp-content\/uploads\/sites\/7\/2019\/06\/14045016\/siri-2.gif\" alt=\"\" width=\"497\" height=\"280\" \/><\/p>\n<h4><span class=\"ez-toc-section\" id=\"What_to_do_instead-4\"><\/span><b>What to do instead:<\/b><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p><span style=\"font-weight: 400\">As we\u2019ve said above, you can make changes to your booking up to 1 minute prior to your reservation via the Eatigo app. This gives you flexibility for any change in plans.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<h4><span class=\"ez-toc-section\" id=\"5_Users_giving_bad_reviews_when_restaurants_correct_them\"><\/span><span style=\"color: #be1e28\"><b>5. Users giving bad reviews when restaurants correct them<\/b><\/span><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p><span style=\"font-weight: 400\">We\u2019ve all seen that kid at school who would lash out and throw a tantrum when he doesn\u2019t get his way.\u00a0<\/span><span style=\"font-weight: 400\">Here at Eatigo, we\u2019d like to think that all our users are perfect role models that our restaurant partners love giving discounts to. Thankfully, 99% of you are!<\/span><\/p>\n<p><span style=\"font-weight: 400\">Sometimes, users may not be fully aware of what can\u2019t be done. Our partners do their best to politely inform users of the Eatigo user policy, but sadly, there is a small handful who react by choosing to leave bad reviews.<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-4291\" src=\"http:\/\/eatigo-blog.s3.ap-southeast-1.amazonaws.com\/wp-content\/uploads\/sites\/7\/2019\/06\/14045149\/tantrum.gif\" alt=\"\" width=\"480\" height=\"270\" \/><\/p>\n<h4><span class=\"ez-toc-section\" id=\"What_to_do_instead-5\"><\/span><b>What to do instead:<\/b><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p><span style=\"font-weight: 400\">Check out our <a href=\"https:\/\/eatigo.com\/sg\/singapore\/en\/fair-user-policy\">fair user policy here<\/a>. If you have any questions, you are welcome to contact our warm, friendly customer service through the app!<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>You Don\u2019t Wanna Be THAT Guy &nbsp; It makes us here at Eatigo happy knowing that there are plenty of happy diners enjoying our service. Because after all, who doesn\u2019t<span class=\"excerpt-hellip\"> [\u2026]<\/span><\/p>\n","protected":false},"author":40,"featured_media":4681,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"image","meta":{"footnotes":""},"categories":[33],"tags":[],"class_list":["post-4279","post","type-post","status-publish","format-image","has-post-thumbnail","hentry","category-sg-en-featured","post_format-post-format-image"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Eatigo User Policy Guide: Dos and Don&#039;ts - eatigo SG Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.eatigo.com\/singapore\/eatigo-user-policy-guide-dos-and-donts\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Eatigo User Policy Guide: Dos and Don&#039;ts - eatigo SG Blog\" \/>\n<meta property=\"og:description\" content=\"You Don\u2019t Wanna Be THAT Guy &nbsp; It makes us here at Eatigo happy knowing that there are plenty of happy diners enjoying our service. 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